Artificial intelligence (AI) agents are revolutionizing how companies are engaging and serving their customers. The technology offers tremendous potential to transform customer experience by making it more proactive and interactive. How will your organization respond? How will you ensure the? And what role do human beings play in all of this? In this session, we’ll share insights to equip digital leaders with answers to these difficult questions and empower them to leverage AI to transform customer experience.

After this session you’ll be able to:

  • Understand where AI could fit in to your digital strategy
  • Determine how an AI agent can enhance your customer experience
  • Design concepts for your own AI agent and understand limitations
  • Develop a plan to roll-out your own AI minimum viable product (MVP)